The Impex auto glass shop in Charlotte, on David Cox Rd

Charlotte Auto Glass is the name of this website. It belongs to Impex Auto Glass and is not connected with any other Charlotte business that uses a similar name. This page explains where the shop is, what to bring, what the shop does, and when it makes more sense to have Impex come to you instead.

Where the shop is

The shop is on David Cox Rd in north Charlotte, in the 28269 ZIP code. That part of the city takes in Mallard Creek, Highland Creek and the streets around Derita, and it sits between the center city and the towns up toward the Cabarrus County line. I-77, I-85 and I-485 are all within a short drive, so the shop is easy to reach from University City, NoDa and Uptown as well as from the neighborhoods right around it.

The address is listed on Impex’s own contact page at impexautoglass.com and shows on Google Maps under Impex Auto Glass. For directions, open 5641 David Cox Rd on Google Maps.

What to bring

• The car, and its VIN. The VIN is on the dash at the base of the windshield, visible from outside, and on the driver’s door frame. Impex uses it to check the glass against your exact vehicle.
• Your insurance details, if you are claiming. Your insurer’s name, your policy number and a claim number if you already opened one.
• Your quote or booking. If you sent the form, mention the name you used.
• A clear cabin. Take valuables and anything on the dash out of the car, and empty the door pocket if a side window is being replaced.
• Time to wait, or a ride. A new windshield is about an hour plus a short curing period; a door window is 30 to 60 minutes.

What the shop does

Job	What happens	Read more
Chip repair	Resin fills the break; the windshield stays in the car	Windshield repair in Charlotte NC
Crack repair or replacement	Short cracks filled; long and edge cracks usually mean new glass	Windshield crack repair in Charlotte
Windshield replacement	New glass by VIN, set in urethane; camera calibrated when required	See the crack repair page
Door and quarter glass	Broken glass cleared from the door, new window fitted	Car window repair in Charlotte
Back glass	New rear glass, defroster reconnected	Car window repair in Charlotte
Insurance claims	Impex deals with your insurer for you	Insurance windshield replacement in Charlotte

Why a shop visit can be the easier choice

Impex offers mobile service across Charlotte, so you never have to come in. But a few jobs go more smoothly at the shop:

• Bad weather. Urethane and resin need dry glass. On a rainy day, ask Impex whether the shop is the better place for the job.
• Calibration. Static camera calibration needs targets set in front of the car and a level, clear space. Impex performs ADAS calibration on site after a replacement, static or dynamic as the car requires, and a level, clear space is easier to find at the shop than on a sloped driveway.
• A cabin full of glass. After a door or back glass break, the seats, seat tracks and the inside of the door all need clearing of glass, which is easier with the car parked off the street.
• No parking space. If you live in an apartment with tight parking or a deck that does not allow work, the shop solves it.

When mobile service makes more sense

If the car is not safe to drive, if you cannot spare the time away from work, or if the damage is a simple chip, mobile service brings the technician to you. Impex describes its options as mobile and no-contact service. In practice that means the work can be done in your driveway in Highland Creek, in a parking deck in Uptown or in the lot at your office near the university, as long as there is room around the car and the weather allows.

	At the shop	At your car
Chip repair	Yes	Yes
Windshield replacement	Yes	Yes, with room and dry weather
Camera calibration	Yes	Depends on the car and the space
Door and back glass	Yes	Yes
Car not drivable	No	Yes

A shop visit, step by step

1. Quote first. Send the form or call with the year, make, model, VIN and the damage. Impex quotes the job and checks the glass against your car.
2. Book a time. Impex agrees a time for you to bring the car to David Cox Rd, once the right glass is ready.
3. Check-in. The technician looks at the damage with you and confirms whether it is a repair or a replacement, and whether your car needs camera calibration afterwards.
4. The work. A chip repair is a short job. A door window is 30 to 60 minutes. A new windshield is about an hour plus a short curing period, with calibration after it when the car requires it, which Impex says takes between 30 minutes and 2 hours.
5. Pick-up. The technician tells you when the car is ready to drive and how to treat the new glass for the first day: for a windshield, no car wash and no slammed doors for 24 hours; for back glass, no rear defroster for 24 hours.

If the job is going through insurance, Impex can deal with your insurer for you, so the visit ends with the car fixed rather than a stack of forms.

Who runs the shop

Impex Auto Glass is a North Carolina company headquartered in Greensboro, where its other shop is, at 8748 W Market St. It is owned by Impex Auto Sales, part of a group of automotive businesses in Greensboro that also includes Impex Chevy, Impex GM and the Impex Heavy Metal Division. Impex says it has grown to 36 team members and serves all of North Carolina, all of South Carolina and parts of Georgia, with mobile service throughout.

Impex also says it was named a Top 25 Auto Glass Retailer in the United States by AGRR Magazine. It describes its approach in a few plain commitments:

• VIN-based verification, so the correct part is ordered.
• On-site ADAS calibration when required.
• Quotes that are fully inclusive, with no hidden fees, upsells, delivery charges, fuel fees or disposal fees.
• A focus on fleets, with common fleet glass kept in stock.
• Work with all major insurance providers.

Its stated mission is to deliver accurate, transparent and efficient auto glass service while minimizing downtime. The about page has more on the company.

Insurance at the shop

You do not need your insurer’s permission to choose this shop. Under North Carolina law, G.S. 58-3-180, a policy covering damage to a motor vehicle has to let the claimant select the repair service, and the insurer pays the same amount whichever shop you pick. If your insurer recommends a shop, it has to tell you that you are under no obligation to use it. The glass insurance claims guide walks through the steps, from the first call to the bill.

Neighborhoods the shop serves most

Most people who come to David Cox Rd live or work in north and central Charlotte: Mallard Creek, Highland Creek, Derita, University City, NoDa and Uptown. The service areas page describes each one and how the work is usually done there.

Questions people ask